The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Feel free to contact me with all custom order inquiries.
If you need a larger or smaller size in the stretchy bracelets, please let me know what size in the "Comments to Seller."
If your purchase is being sent as a gift, no problem! Simply fill in the recipient's address in the Shipping section at checkout. We always wrap items nicely in an organza bag and never include the price. Please let us know in the "comments to seller" section what names to include on the "To/From" label (don't forget to include your name - since we don't see your billing address). Only one address and gift label per order.
Contact me via message to discuss wholesale purchases.
Packages are sent via USPS First Class Mail or USPS Priority Mail. You will be sent an email with the tracking number in it when your order ships.
Orders are shipped according to the USPS posted timelines, as stated on their website. Their delivery times are not guaranteed, and we cannot control any possible delays in the mail. If you need a guaranteed delivery date for your order, please contact us before purchasing for other shipping options.
Orders dated to ship on a postal holiday will ship the next business day.
Orders placed using a free shipping option or coupon will ship via First Class mail.
Production occurs Monday - Friday outside of our busiest holiday seasons. Please be aware that there may be a delay in answering messages
All sales are final unless the item is defective. If there is a problem with your order, contact must be made within 3 days of package receipt or delivery. Please be aware that we may ask for photos of the problem so that we can accurately determine how to handle the situation.
Please remove jewelry it before swimming, showering, or sleeping. Exposure to soaps, perfumes, and chemicals (especially sulfur) will cause the metal to tarnish.
All components of your jewelry are under warranty for 45 days from the date your order is shipped to you. Should the jump rings loosen or chains break from normal wear and tear during this time frame we will replace them for you free of charge.
Ashley Jane Milan pieces are created using exceptional agates and precious metals selected for their aesthetic quality.
To preserve their brilliance, it is recommended that you handle them with care. By taking a few precautions for use and maintenance, you will be able keep your jewelry in perfect condition for a long time.
It is best to avoid wearing your jewelry in the following situations:
• When washing your hands, in order to prevent soap deposits from slipping into small crevices and tarnishing your piece of jewelry.
• When doing activities requiring the use of corrosive products (gardening, cleaning, dishwashing, etc.)
• Avoid putting on perfume and make-up while wearing: the chemical ingredients of cosmetics could be harmful.
A piece of jewelry can easily scratch another and can also tarnish. It is therefore strongly recommended that you store each piece of jewelry individually in a case or travel pouch. Otherwise, cleaning it with a soft jewelry cloth can remove some of the oxidation that occurs. You can also purchase a polish pad- these little beauties are wonderful at removing tarnish and keeping your jewelry bright as long as possible.
Be sure to always close your chain clasp to prevent knots from forming.